2018년 9월 27일 목요일

What I do at Cent


Cent's new intern Damien has begun putting together job descriptions for each of the five member team.

I have copied below (with a few minor edits) what he put together for me describing what I do at Cent when it comes to managing community. Thank you Damien.

About Community at Cent​:
The mission of Cent is to enable anyone to earn income from anywhere. Simply put, it’s the evolution of the social network into an income source.

My position provides the outside communication on our rapidly growing product. My role is to act as a voice advocating internally for the evolving needs of the diverse Centian community.

In addition I convey details of new features to the community, carry out productive conversations that influence product decisions and maintain an open channel of communication.

Our team sees Cent becoming a foundational, legitimate source of decentralized income for anyone and towards this end the community will help drive dApp value and I, as the community manager, will help the users thrive.
Responsibilities:

  • Building and executing the strategy of project’s online footprint Initiating positive and supportive conversations inside the community channels such as forums, subreddits, and any other social groups. 
  • Monitoring and responding to conversations on owned channels such as the Telegram, Twitter, etc. 
  • Organizing the process of developer participation on owned channels (blog, social media, forums); finding topics and resources to answer popular topics; channeling information into documentation; and guiding tone and policy. 
  • Sorting, triaging and funnelling customer issues that surface in the community to the proper place and escalation path (documentation, marketing, individual developers); coordinating closely with various stakeholders. 
  • Regularly analyze and report community sentiment internally.

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